The Average Churn Rate for SaaS Companies

Churn rate is a metric used by SaaS companies to measure customer retention. Here's how it works and how you can use it.
By 

Brody Hall

 on July 3, 2022. 
Reviewed by 

Joel Taylor

The churn rate for SaaS companies is the average percentage of customers that cancel their subscription or services within a given time period. Thus, determining the churn rate is important as it can help businesses understand how quickly they are losing customers and identify any areas where they may need to make changes in order to retain more customers.

Generally, the churn rate for Saas companies is around 30-50% annually, but it can vary depending on the industry, the size of the company, and other market factors.

Why Do Average Churn Rates Vary So Much?

The churn rate for a SaaS company can vary greatly from company to company. This is due to a number of factors, including the industry that the company is in, the size of the company, and how long the customer has been using the product.

One reason is the different pricing models that SaaS companies use. For example, freemium or subscription models can lead to higher churn rates because users can try out the software for free and then unsubscribe if they don't find it useful.

SaaS is also a highly competitive market niche. Churn rates are naturally higher in competitive markets as customers are spoilt for choice and can easily switch to another service if they aren’t satisfied.

Why Is Churn Rate Such an Important SaaS Metric?

Churn rate can give insight into how a SaaS company can determine whether they need to make changes to your product or your pricing in order to keep your customers satisfied. Additionally, churn rate can help you measure the success of your marketing efforts since high churn rates could be a sign that you're not reaching your target audience.

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